Bluetooth®

• Check that both devices have Bluetooth® capabilities.


• Check that you have Enable beam option.


• Check that your device has Bluetooth® turned on and set to be discoverable.


• Check that your device is within 32 feet (10 meters) of the other device.


• Check that you have set up a partnership on the other device?


• Check that you inputted the right Passkey when you created the partnership.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Infrared (Beaming)

• Check that you have Enable beam option.


• Try with other device that have Infrared (Beaming) enable.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Wi-Fi - Cannot detect access point

• Check that the Wi-Fi AP/hotspot is turned on. Turn on the Wi-Fi AP/hotspot and test again.


• Check that you have enabled the wireless capability on your device. Turn on WLAN and test again.


• Check that your device is within 500 feet (164 meters) of the AP/hotspot.


• Check that your device identifies the Wi-Fi AP/hotspot. Perform soft/hard reset and check again.


• Check that you have configured the Wireless network environment on your device. Configure the setting and check again.


• Check that your device is able to logon to the Internet and browse a web page.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Wi-Fi - Connection drops frequently

• Check that the weak network signal strength indicator is not showing when WLAN is connected. Perform Soft/Hard reset and check again.


• Check that your device is within 500 feet (164 meters) of the AP/hotspot.


• Check you have not enable Auto Power Off feature.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Wi-Fi - Can’t connect to the wireless connection at hotspots

• Check that you turned on the Wi-Fi AP/hotspot. Turn on the Wi-Fi AP/hotspot and test again.


• Check that your device identifies the Wi-Fi AP/hotspot. Perform soft/hard reset and check again.


• Check that you configured the Wireless network environment on your device. Configure the setting and check again.


• Check that your device is able to log onto the Internet and browse web pages.


• Set router to default settings (no security and encryption) refer to MFG of your router (home)


• Check if you have registered for free internet hotspots.


• Perform a soft rest (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard rest (PDA phone) or return to default settings (Smartphone) and test again.

Phone and Data Network (GPRS and HSDPA)

No service

• Remove your SIM card and give it a gentle clean with a soft cloth and reinsert the SIM card ensuring that it is correctly inserted and locked in place.


• Check with your Network Operator if any active phone service has been barred on your account.


• If you have entered the wrong PIN code 3 times you will need to contact your Network Provider to unlock the SIM.


• If your SIM card is locked contact your Network Service Provider who will provide you with a PUK Code. Please enter this code into your handset to unlock it.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• If the soft reset has not solved the problem backup your device information and then perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Phone and Data Network (GPRS and HSDPA)

Cannot connect to GPRS/UMTS/HSDPA

• What signal strength does your handset show? You need 3 or more bars of signal strength to connect to GPRS/UMTS/HSDPA (G/3G/H).


• Check you have followed the user manual and also check with your Network operator to set up the GPRS connection.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• If the soft reset has not worked backup your device information and then perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.


• You will need to run Auto-Configurator the connection settings for your Network Provider.


• Kindly note that your device may support HSDPA but that is dependent on Network availability.

Phone and Data Network (GPRS and HSDPA)

Cannot make a voice phone call

• Check that the phone mode is not turned off or that the phone is in flight mode?


• Check that your device doesn't show a low-battery warning message.


• Check that your device doesn't show weak network signal (or no signal/service)?


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• If the soft reset has not worked backup your device information and then perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Phone and Data Network (GPRS and HSDPA)

Cannot receive incoming phone calls

• Check that the phone mode is not turned off andd that the phone is not in flight mode.


• Check your device does not show a low-battery warning message.


• Check that your device does not show a weak network signal (or no signal/service).


• Check with your network service provider that you have NO bars on your customer account as this will stop you from receiving incomming calls.


• Perform a soft reset (PDA phone) or re-boot the device (Smartphone) and test again.


• If the soft reset does not work backup your device information and then perform a hard reset (PDA phone) or return to default settings (Smartphone) and test again.

Phone and Data Network (GPRS and HSDPA)

Call drops

• The main cause of a call dropping is that the user has moved out of a good signal area. Check the signal strength of your handset. Three or more bars is usually a good indicator.


• Check your device does not display a low-battery warning message.


• Check with your network service provider that no bars have been placed on your account.


• Perform a soft rest (PDA phone) or re-boot the device (Smartphone) and test again.


• Should the soft reset not work then backup your device information and then perform a hard rest (PDA phone) or return to default settings (Smartphone) and test again.


• As a last resort perform an ROM (OS) upgrade to the latest version and test again, take care to follow the instructions given correctly and make sure that your handset is either fully charged or connected to a mains charger before you start this process.


• Try with a different sim card, prefer with a different service provider sim card as well.

Phone and Data Network (GPRS and HSDPA)

Cannot detect SIM/USIM card

• Check that the SIM/USIM card is installed properly.


• Try another SIM/USIM card on your device.


• Perform a soft rest (PDA phone) or re-boot the device (Smartphone) and test again.


• Perform a hard rest (PDA phone) or return to default settings (Smartphone) and test again.