MWG will be introducing new support services to provide more convenience to customers.
Please check below for more information.
| 1. | Who is MWG? |
| Ans: | Mobile & Wireless Group (MWG) is a Singapore based company established to develop and market premium, converged mobile devices. Founded by the team responsible for O2’s ground-breaking range of PDA-phones, MWG will meet growing global customer demand for customized devices with an emphasis on design, technology, reliability and service. |
| » Back to top |
| 2. | Will MWG be launching new products in near future? |
| Ans: | Yes. Please login to www.mwg.com for more updates. |
| » Back to top |
| 1. | Where are the new service points? |
| Ans: | Please click here for more information. |
| » Back to top |
| 2. | Who do I contact to check the status of my repair? |
| Ans: | You may contact your respective service point to enquire your repair status. |
| » Back to top |
| 3. | Is software/ROM covered under warranty? |
| Ans: | No. |
| » Back to top |
| 4. | If I need assistance on reflash or upgrade of ROM, who should I approach? |
| Ans: | You may visit our service point for more assistance. Charges apply. |
| » Back to top |
| 5. | Who do I contact if I need troubleshooting on my device? |
| Ans: | You should first check our troubleshooting guide here. |
| » Back to top |
| 6. | Will I be contacted if the device is ready for collection? |
| Ans: | Yes. We will send an email or contact you to update on your repair status therefore do furnish us with your contact number and email address when you send in phone for repair. |
| » Back to top |
| 7. | What will be the repair turn around time? |
| Ans: | We have a turn around time of 5-9 working days. However, in some cases, it may depend on the availability of the parts.
|
| » Back to top |
| 8. | What will be documentation required for repair? |
| Ans: | We will need a copy of your identification card and the proof of purchase. |
| » Back to top |
| 9. | I would like to change the cosmetic parts such as casing and button. How should I go about it? |
| Ans: | Please proceed to your in country service point. (Please note that there might be a assessment fee incurred). |
| » Back to top |
| 10. | What will the procedure if my device is already out-of-warranty and requires repair? |
| Ans: | You may want to send your phone to service point. We offer chargeable repair for out-of-warranty devices, subject to availability of parts. (Please note that there will be a labour charge incurred). |
| » Back to top |
| 11. | Is there any change to the product software? |
| Ans: | No change. Please proceed to support page for the latest ROM. |
| » Back to top |
| 12. | If I need service, can I go to the shop where I bought my phone? |
| Ans: | No. |
| » Back to top |
| 13. | Which countries can I get after sales services? |
| Ans: | Please check our website http://www.mwg.com for more information. |
| » Back to top |