Customer warranty in UK and Europe
Your device is protected by our warranty that covers hardware failure due to manufacturer defect. Please read the Statement if Limited Warranty provided with your device or click here and select the product you have purchased.

Troubleshooting and technical support
You should note that MWG charges a fee for devices that do not have hardware failure. Faults such as software failure, power management, data configuration and network settings can be easily solved by following the advice in our troubleshooting guide. Please visit our support home page first before sending your device for repair. If you need to write an email inquiry to technical support, please go to SUPPORT and select CONTACT US.

Return procedure
Should your device require repair, you may send your device to the address below. Customer is responsible for sending the device to MWG’s service point at customer’s cost and risk. Please make sure you complete the return form, print it and enclose it with a copy of your proof of purchase and your device. You should package the device or faulty item carefully, preferably in a bubble bag/envelope. Remove the battery and wrap this also. Do not send non-faulty items such as stylus, headset, cables and charger unless you suspect these are contributing to the fault. Devices sent without a completed return form will not be accepted.


Service Point

Mobile and Wireless returns section
eXpansys UK Ltd
Unit 1 Kiwi Park,
Commerce Way
Westinghouse Road
Trafford Park
Manchester
M17 1HW

Drop-off at above address is accepted from Monday to Friday 9am-5pm only.

If you have any questions about the service location, repair status or return procedure, please send an email to repairs@expansys.com.