Australia

In Warranty Repair Your MWg device that is within warranty can be returned to the Australian Service Collection Centre. It will be assessed and then if necessary forwarded to the Singapore technical centre for service or repair. This process offers fast turnaround (usually one to two weeks) and there is no cost to you if the warranty is current. The details of how to send it are shown below. Proof of purchase is required – this is usually your purchase invoice - and it must display the following information: name of dealer date and place of purchase product type and price paid IMEI number of the device If the above conditions cannot be met, the device may not be eligible for warranty repair. Item Warranty Period (from Date Of Original Purchase) Phone/PDA 12 months Batteries 6 months Accessories 6 months Evaluation Fee is payable if the phone was sent in under warranty but the reported fault was categorised as customer-induced damage. Cracked Displays and Corrosion are examples of conditions that will void warranty Software Upgrades: Software upgrades are carried out as part of warranty service where they are required to restore proper operation of the device. Non-essential (ie optional) software upgrades otherwise may be carried out directly by end-users at no cost via download from the MWg support website, or as a chargeable service by us. General Information: If no payment is made for chargeable repair within 3 months, MWg Support reserves the right to dispose of the device without notice to the customer/end user and no further action shall be considered. Out of Warranty Repair The following charges apply: Evaluation Fee of $40.00 Return freight and handling fee of $30.00 (ie the cost that we incurred in providing free postage of the article to us plus the cost of then returning it to you). Spare parts cost Note: (2) above will still apply should customer decide not to proceed with repair upon receipt of device in repair centre. MWg Support reserves the right not to proceed with repair should one or more of the following conditions prevail: unauthorised repairs or modification detected IMEI and serial number labels do not match with the device Customer induced damage (mishandling, liquid damage, cracks and etc) Warranty seal labels are missing or damaged No fault found and software related problems 90 days warranty will be given for the same parts replaced. Labour cost will not be incurred for a different symptom. General Information: If no payment is made for chargeable repair, MWg Support reserves the right to dispose of the device without notice to the customer/end user and no further action shall be considered. What should I send to the Service Collection Centre? A photocopy of Proof of Purchase The faulty item. Other items that may be related to the fault. RMA Request Form. Please cushion the phone well with bubble wrap or similar to avoid damage in transit. Do not send these: SIM Card Memory Card Leather Pouch Stylus Carrying Strap Screen Protector - they will not be sent back, replaced or reused. Any other item not related to the reported fault Where do I send it? Please send by Australia Post registered mail to: Reply Paid 85389 MWg Repairs & Returns 89 Rokeby Street Collingwood VIC 3066 There is no cost to you to send as long as the package weighs under 1kg. Registered mail includes insurance of $100 – if you wish to insure your package for more than this, the cost is $1.20 per additional $100 and is payable by you. If you send without registering (ie by posting in a street box) you can still use the same address as above but note that the package will not then be traceable or insured if lost or stolen. If you prefer to send via your own courier at your cost, send to: MWg Repairs & Returns 89 Rokeby Street Collingwood VIC 3066 Note: The Service Collection Centre is responsible for initial inspection of your device to confirm the fault. There are no equipment service technicians at the Service Collection Centre. Once the fault is confirmed, your device will be forwarded to the MWg service centre in Singapore for priority service. When fixed, it will be returned to you at the address you provided on the RMA Request form. There is no charge for return delivery on warranty repairs. How do I track my repair? You can contact us at: Email: mobilephonerepairs@expansys.com.au Tel: 03 8060 7999 Fax: 03 8415 1164 How do I make payment for chargeable repair? We will advise you if payment is required, and the amount. A receipted tax invoice will be included with your device when we return it to you. Option A: EFT Please pay by EFT (bank transfer) to the following bank account: Bank: National Australia Bank BSB: 083 352 Account number: 653219974 Bank Address: Waverley Businesss Banking Centre, 541 Blackburn Rd, Waverley VIC 3150 Option B: Credit card Call us on 03 8060 6961 or fax us on 03 8415 1164 with your credit card details.